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KLEVERNESS, INC.

Return Policy

Last updated August 5, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, in its original packaging and with all original tags and labels attached.  Please ensure that the item you're returning is repackaged with all the cords, adapters, accessories and documentation that were included when you received it.

In addition, please note that only items that have been purchased directly from Kleverness through Kleverness’ online store can be returned to Kleverness.  Kleverness products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

RETURN PROCESS

To return an item, please email customer service at hello@kleverness.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided and mail your return the following address:

Kleverness, Inc.

Attn: Returns

RMA #

340 S Lemon Avenue #2291

Walnut, CA, 91789 USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) business days from our receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

 

For warranty claims related to defective or damaged products, please contact us at hello@kleverness.com.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • The original shipping charges incurred on your purchase are not refundable as part of your return.
  • Kleverness, Inc. will at its sole discretion determine whether the product has been, used, misused or damaged and reserves the right to deny a return or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@kleverness.com